Return & refund policy
Changed your mind? Here's exactly how returns and refunds work.
7-day return window
You can request a return within 7 days of delivery. Items must be unused, unwashed, and in their original packaging with tags and the care card intact.
How to raise a return
- Message us on WhatsApp (+91 98765 43210) or email care@cevaga.com with your order reference (starts with CV) and the reason.
- We'll confirm eligibility within one working day and arrange a reverse pickup where serviceable.
- Pack the item securely in its original box. Once received, we inspect it within 48 hours.
Refunds
- Online payments: refunded to the original payment method within 5–7 business days of the returned item passing inspection (bank posting times may add a day or two).
- COD orders: refunded via UPI or bank transfer to an account you nominate.
- You'll receive a confirmation message with the refund reference as soon as it's initiated.
Exchanges
Prefer a different piece? We're happy to exchange against returned items of equal or higher value within the same 7-day window — just mention "exchange" when you contact us.
Non-returnable items
- Items marked final sale on the product page.
- Products damaged by misuse, water exposure beyond normal wear, or attempted repairs.
- Free gifts included with an order (unless the primary item is being returned).
Damaged or wrong items
If your order arrives damaged, defective or incorrect, contact us within 48 hours of delivery with photos. We'll replace it free of charge or issue a full refund including any shipping fees — your choice.
Cancellations
Orders can be cancelled free of charge until they are dispatched. Message us with your order reference and we'll take care of it; online payments are refunded per the timelines above.
Last updated: August 2026